PRODUCT RETURN

Please print this page and fill out the following information and include it in the same box.  Parts must be returned in original box and packaging.  Parts returned without the original box and this form are not accepted.  You may put into a bigger box to ship if the original box is damaged.  You must include all parts and any supplied paperwork or accessories.  Please print clearly.  See Rules Below.  Return to:

ATTN: Returns
RE:  (insert your name & order number here)
Truck Steering Parts
10211 Pacific Mesa Blvd, Suite 405
San Diego, CA 92121

DATE: ____________ DATE ORDERED: ____________
NAME: _______________________ INVOICE NUMBER: ____________
PHONE: _______________________ PRODUCT(S): __________________________
ADDRESS: _______________________   __________________________
ADDRESS : _______________________ REASON FOR RETURN: __________________________
CITY, STATE, ZIP: _______________________   __________________________
EMAIL: ___________________________ COMMENTS: __________________________

SHIPPED TO DIFFERENT ADDRESS?  YES  NO                   

SHIP TO NAME/ COMPANY/ ADDRESS:____________________________________________


 

Return Policy
 All unused and uninstalled parts can be returned.  Returns must be received by us within 30 days of invoice date.  Complete the above form and send it with the part(s). You will lose shipping (actual shipping charges if you got free shipping - typically $10-$20) and there will be a Restocking Fee of 15% ($10 minimum).  We do not require a return authorization (RMA/RGA), as long as the following instructions are followed.

Returns that do not include this return form are not accepted.   Please include in box.  You are responsible for paying for the return shipment and insuring the package.  Please keep your tracking information; this is your proof of return.

Returns MUST come to our San Diego warehouse.  The address is on top of the this form.  We ship out of numerous warehouses to get the parts to you faster, but returns are processed through the San Diego warehouse.  Parts returned to other warehouses will not be refunded. 

Installed Parts & Warranties
Installed parts are never refundable.  Installed is defined as any attempt at installation.  Regardless of fault or reason, no refund will be issued.  Your only option is to check if the part is under warranty.

If this is a defective issue, please refer to the warranty page.  It is our policy to replace defective parts. If you have a problem with an installed part, please see the warranty page to check if the part is under warranty and view the complete terms of warranty.  If you return an uninstalled, wrong or mis-shipped item, it will be treated as a standard return.  Installed parts cannot be returned for credit.

Follow Up
All refunds are processed within 2-3 weeks of us getting the part. Refunds are automatically refunded to your credit card.  It is best to check your credit card statement for the refund.  Please do not call to check the status of your return as we will not have the information until it is on your credit card.  If you have not received the refund after three weeks, please contact us with your tracking number and credit card statement.  We will need that to open a claim.